I had a repeat today of a past lesson that never fails to remind me of something very important.
A customer wasn't happy the dya before with part of the product that I had delivered and came to see me in quite an agitated state.
I remebered my key response criteria: stay calm and don't "Asperger" react!
This I did and then explained the situation to him before he left.
Today he comes in apologetic and says that he can see why I took the decision that he did, that he fully understands and, consequently, supports it. He then formally apologised; an apology which, of course, I immediately accepted.
I felt good afterwards. Firstly , for not reacting and also for learning my personal lesson by remaining calm.